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Brazil is one of United Airlines' most important markets in Latin America, with nonstop service from São Paulo and Rio de Janeiro to multiple US hubs. Unlike most countries, United maintains physical ticket offices in three Brazilian locations — all with WhatsApp support — and a dedicated SAC consumer protection hotline operating 24/7 in Portuguese. This page covers all phone numbers, office addresses, nonstop routes, terminal information, and FAQs for passengers in Brazil.
United Airlines Brazil Phone Numbers
United Airlines offers multiple phone lines in Brazil, including toll-free reservations numbers and a mandatory SAC (Serviço de Atendimento ao Consumidor) consumer protection line that operates 24 hours a day in Portuguese.
Reservations & MileagePlus
| Toll-free (except SP) | 0800-047-4645 |
| Toll-free alternate | 0800-162-3232 |
| São Paulo only | 11 3145-4200 |
| Hours | Mon–Fri: 8:00 a.m. – 8:00 p.m. Sat & holidays: 9:00 a.m. – 3:00 p.m. |
SAC — Serviço de Atendimento ao Consumidor
| SAC (toll-free) | 0800-942-3372 |
| SAC — hearing impaired | 0800-942-3371 |
| Hours | 24 hours, 7 days a week |
| Language | Portuguese only |
What is the SAC? Under Brazilian consumer protection law (Código de Defesa do Consumidor), all airlines operating in Brazil are required to maintain a toll-free SAC line available 24/7 for complaints, cancellation requests, and consumer rights enquiries. The SAC line is operated in Portuguese only. For English-language support, use the reservations number above or the US toll-free line 1-800-864-8331 via Skype.
United Airlines Ticket Offices in Brazil
Brazil is one of the few countries where United Airlines maintains physical walk-in ticket offices. All three offices offer WhatsApp contact for remote assistance.
São Paulo — Av. Paulista
| Address | Av. Paulista 777, Loja 01, CEP 01311-914 |
| Phone | 11 3445-4534 / 11 3145-4235 |
| Hours | Mon–Fri 9:00 a.m.–6:30 p.m.; Sat 10:00 a.m.–2:00 p.m. |
| +55 11 98801-5875 |
Rio de Janeiro — Centro
| Address | Av. Rio Branco 138, Sala 1302, Centro, CEP 20040-002 |
| Phone | 21 3170-0645 / 21 3170-0639 |
| Hours | Mon–Fri 9:00 a.m.–6:00 p.m. |
| +55 21 99009-3399 |
Rio de Janeiro — Ipanema
| Address | Visconde de Pirajá 330, Sobreloja 206, Ipanema |
| Phone | 21 3449-7333 / 21 3796-1900 |
| Hours | Mon–Fri 10:00 a.m.–7:00 p.m.; Sat 10:00 a.m.–2:00 p.m. |
| +55 21 97509-2719 |
Nonstop Routes: Brazil to the United States
From São Paulo Guarulhos (GRU)
| US destination | Code | Frequency |
| Newark / New York | EWR | Daily |
| Houston | IAH | Daily |
| Chicago O'Hare | ORD | Daily |
| Washington Dulles | IAD | Daily |
From Rio de Janeiro Galeão (GIG)
| US destination | Code | Frequency |
| Houston | IAH | Daily |
All Brazil routes are operated with wide-body aircraft including the Boeing 767, Boeing 777, and Boeing 787 Dreamliner, featuring Polaris business class, Premium Plus, and Economy cabins. Flight times from São Paulo to US East Coast hubs are approximately 10–11 hours, while Houston is approximately 10.5 hours. From United's US hubs, passengers can connect to over 300 domestic and international destinations.
Airport Terminal Information
| Airport | Terminal | Getting there |
| São Paulo Guarulhos (GRU) | Terminal 3 | CPTM Train Line 13 from Estação da Luz; bus services from Tietê and Barra Funda; 25 km from Av. Paulista by car |
| Rio de Janeiro Galeão (GIG) | Terminal 2 (International) | BRT TransCarioca to Terminal Alvorada; taxi/ride-share approx. 40 min from Copacabana; 20 km from city centre |
Other Ways to Contact United Airlines from Brazil
| Customer care form | united.com/en/us/customercare |
| Brazilian website | united.com/pt/br (Português) |
| X (formerly Twitter) | @united (English) |
| Mailing address (HQ) | United Airlines, Inc. 233 S. Wacker Drive Chicago, IL 60606, United States |
Frequently Asked Questions — United Airlines Brazil
What is the United Airlines SAC number?
The SAC (Serviço de Atendimento ao Consumidor) toll-free number is 0800-942-3372, available 24 hours a day, 7 days a week, in Portuguese only. For hearing-impaired passengers, the number is 0800-942-3371, also 24/7. The SAC is mandated by Brazilian consumer protection law (Decreto nº 6.523/2008) and handles complaints, cancellation requests, and consumer rights enquiries. It is separate from the reservations line.
Can I contact United Airlines Brazil via WhatsApp?
Yes. Each United ticket office in Brazil has a dedicated WhatsApp number for booking assistance and enquiries. São Paulo: +55 11 98801-5875. Rio de Janeiro Centro: +55 21 99009-3399. Ipanema: +55 21 97509-2719. Response times are generally during business hours.
Can I pay in Brazilian reais (R$)?
Yes. When booking on united.com/pt/br (the Brazilian Portuguese version of the website), fares are displayed in BRL (R$). You can pay with Brazilian credit cards. Some cards may support parcelamento (installment payments) — check with your card issuer and during the checkout process. You can also purchase tickets at the physical ticket offices in São Paulo and Rio de Janeiro.
Which terminal does United use at Guarulhos Airport?
United Airlines operates from Terminal 3 at São Paulo-Guarulhos International Airport (GRU). Terminal 3 handles most international flights. You can reach it via CPTM Train Line 13 from Estação da Luz (with a transfer at Aeroporto-Guarulhos station) or by bus services from Tietê and Barra Funda bus terminals. By car from central São Paulo (Av. Paulista), the journey takes approximately 40–60 minutes depending on traffic.
Are the 0800 numbers really free from mobile phones?
Yes. Under Brazilian telecommunications regulations (Decreto nº 6.523/2008), 0800 numbers are toll-free from both landlines and mobile phones within Brazil. Both the reservations lines (0800-047-4645 and 0800-162-3232) and the SAC lines (0800-942-3372 and 0800-942-3371) are free to call. The São Paulo local number (11 3145-4200) is not toll-free and will be charged at your operator's local/DDD rate.
Can I visit the ticket offices without an appointment?
Yes. The United ticket offices in São Paulo and Rio de Janeiro accept walk-in visitors during business hours. No appointment is needed. Staff can assist with ticket purchases, changes, upgrades, MileagePlus enquiries, and general travel questions. You can also contact the offices in advance via WhatsApp to confirm availability or pre-arrange a specific request.
How do I connect to other Brazilian cities on United Airlines?
United's nonstop flights operate from São Paulo (GRU) and Rio de Janeiro (GIG) only. To reach other Brazilian cities, you can connect domestically via GOL, LATAM, or Azul from Guarulhos or Galeão. These connections are typically booked separately. United does not currently have a formal codeshare or interline agreement with Brazilian domestic carriers comparable to its Virgin Australia partnership, so baggage and connections are not seamlessly integrated. Plan adequate connection time (minimum 3 hours recommended for separate tickets at GRU).
Related Pages
- United Airlines Corporate Office Headquarters — Address, Email, Phone Number
- United Airlines UK Contact Number & Heathrow Terminal Info
- United Airlines Japan Contact Number, Narita & Haneda Info
- United Airlines Germany Contact Number, Frankfurt & Munich Info
- United Airlines Australia Contact Number & Routes Info
- United Airlines India Contact Number, Delhi Route & Gurgaon Office
- United Airlines Official International Contact Page (united.com)
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