📅 Last Updated: March 26, 2026 — Contact details verified against United Airlines official website (united.com). Hours and numbers may change — please verify at united.com for the most current information.
Germany is one of United Airlines' most important European markets, with nonstop flights serving three German airports — Frankfurt (FRA), Munich (MUC), and Berlin (BER). On this page you will find all German phone numbers, terminal information, nonstop route details, the Lufthansa partnership and Deutsche Bahn AIRail connection, lounge access, and FAQs for passengers in Germany.
United Airlines Germany Phone Numbers
United Airlines provides two separate contact numbers for Germany — one for reservations and ticket changes, and a toll-free line for the MileagePlus loyalty programme. The reservations line has unusually extended hours compared to most European countries, running until midnight daily.
| Reservations | 06950-985-051 |
| Reservations hours | 8:00 a.m. – 12:00 a.m. (midnight), daily |
| MileagePlus Service Centre | 0800-663-7277 (gebührenfrei / toll-free) |
| MileagePlus hours | Monday – Friday, 9:00 a.m. – 5:00 p.m. |
Tip: The reservations number 06950-985-051 is a local-rate German number (Ortstarif). Charges depend on your provider. The MileagePlus number 0800-663-7277 is completely toll-free from German landlines and mobile phones. Both lines offer service in German and English.
United Airlines at Frankfurt Airport (FRA) — Terminal 1
Frankfurt is United Airlines' busiest European gateway and one of the airline's most important international stations. United operates from Terminal 1 at Frankfurt Airport, the Star Alliance terminal, which is also the main base for Lufthansa. United flights typically depart from Concourse B (Hall B). Star Alliance connections to Lufthansa, Austrian, Swiss, and other partners are available within the same terminal.
| Airport | Frankfurt Airport (FRA) |
| Terminal | Terminal 1, Concourse B |
| Alliance | Star Alliance |
| Access from city centre | S-Bahn S8/S9 from Frankfurt Hbf — approx. 12 min; car/taxi — approx. 15 min via A3/A5 |
| Long-distance trains | Frankfurt Flughafen Fernbahnhof — direct ICE connections to Cologne, Düsseldorf, Munich, Stuttgart and more |
Note on Frankfurt Terminal 3: Frankfurt Airport is opening its new Terminal 3 in April–June 2026. United Airlines is expected to remain in Terminal 1, as Terminal 3 will primarily serve airlines currently in Terminal 2. Check your booking confirmation or the United app closer to departure for the latest terminal assignment.
United Airlines at Munich (MUC) and Berlin (BER)
Beyond Frankfurt, United operates nonstop transatlantic flights from two other German airports:
Munich Airport (MUC) — United operates from Terminal 2, Lufthansa's hub terminal. Munich is Germany's second-busiest airport and a major Star Alliance connecting point. ICE trains connect Munich to other German and Austrian cities, though the airport is located about 40 km northeast of the city centre (S-Bahn S1/S8, approx. 40 min).
Berlin Brandenburg Airport (BER) — United operates from Terminal 1. United is the only US airline offering year-round nonstop service from Berlin to the United States (via Newark). BER is accessible by S-Bahn, Regional Express trains, and the FEX airport express from Berlin Hauptbahnhof (approx. 30 min).
Nonstop Routes from Germany to the US
From Frankfurt (FRA)
| Destination | Code | Frequency |
| Newark / New York | EWR | Daily |
| Washington Dulles | IAD | Daily |
| Chicago O'Hare | ORD | Daily |
| Houston | IAH | Daily |
| Denver | DEN | Daily |
| San Francisco | SFO | Daily |
From Munich (MUC)
| Destination | Code | Frequency |
| Newark / New York | EWR | Daily |
| Washington Dulles | IAD | Daily |
| Chicago O'Hare | ORD | Daily (seasonal) |
From Berlin (BER)
| Destination | Code | Note |
| Newark / New York | EWR | Year-round; only US airline on this route |
All long-haul flights from Germany are operated with wide-body aircraft including Boeing 787 Dreamliner, Boeing 777, and Boeing 767. From United's US hubs, passengers can connect to over 300 domestic and international destinations.
Lufthansa Partnership & Deutsche Bahn AIRail
United Airlines and Lufthansa operate a deep transatlantic joint venture as Star Alliance partners. This means coordinated schedules, shared revenue on transatlantic routes, and extensive codeshare options. For passengers in Germany, the practical benefits include reciprocal frequent flyer earning (MileagePlus miles on Lufthansa flights and Miles & More on United flights), mutual lounge access for eligible passengers, and seamless connections at Frankfurt and Munich.
Deutsche Bahn AIRail Service: United codeshare passengers can book Deutsche Bahn ICE train segments as part of their air itinerary via Frankfurt Airport's Fernbahnhof (long-distance train station). This means you can book a single ticket from, say, Cologne or Stuttgart to New York — with a train leg to Frankfurt Airport and a flight leg to the US — with through-checked baggage and a single booking reference. AIRail destinations include Cologne, Düsseldorf, Bonn, Stuttgart, Mannheim, Karlsruhe, Freiburg, Munich, Nuremberg, Leipzig, Hamburg, and Hannover.
United Airlines Lounges in Germany
United operates a United Club lounge in Terminal 1 at Frankfurt Airport. Additionally, thanks to the Star Alliance partnership, eligible passengers (Polaris business class, Star Alliance Gold, United Club members) can access Lufthansa's extensive lounge network at Frankfurt — including the Lufthansa Business Lounge, Senator Lounge, and the renowned First Class Terminal (Lufthansa HON Circle and First Class passengers only). At Munich, there is no dedicated United lounge, but Star Alliance Gold passengers and Polaris travellers can use the Lufthansa lounges in Terminal 2.
Other Ways to Contact United Airlines from Germany
| Customer care form | united.com/en/us/customercare |
| German website | united.com/de/de (Deutsch) |
| Baggage (outside US/Canada) | 1-281-821-3526 (international charges apply) |
| X (formerly Twitter) | @united |
| Mailing address (HQ) | United Airlines, Inc. 233 S. Wacker Drive Chicago, IL 60606, United States |
Frequently Asked Questions — United Airlines Germany
Is the MileagePlus number in Germany toll-free?
Yes. The MileagePlus Service Centre number 0800-663-7277 is gebührenfrei (toll-free) from all German landlines and mobile phones. It is available Monday to Friday from 9:00 a.m. to 5:00 p.m. The reservations number 06950-985-051 is not toll-free but is a local-rate number.
Can I earn Lufthansa Miles & More on United flights?
Yes. United and Lufthansa are Star Alliance partners with a transatlantic joint venture. You can credit United flights to your Miles & More account, and use Miles & More award miles to book United flights. The earning rate depends on your fare class and route. Conversely, United MileagePlus members can earn and redeem miles on Lufthansa flights.
What is the Deutsche Bahn AIRail service?
Deutsche Bahn operates an AIRail Service from Frankfurt Airport's Fernbahnhof (long-distance train station). United codeshare passengers can book ICE train segments as part of their flight itinerary — for example, a Cologne-to-Frankfurt train segment followed by a Frankfurt-to-Newark flight, all on a single booking with through-checked baggage. This is particularly useful for passengers in cities without direct United service, such as Düsseldorf, Stuttgart, Hamburg, or Cologne.
Does United have a lounge at Frankfurt Airport?
Yes. United operates a United Club lounge in Terminal 1 at Frankfurt. In addition, passengers with Star Alliance Gold status, Polaris business class tickets, or United Club membership can access Lufthansa's Business and Senator Lounges in the same terminal. The Lufthansa First Class Terminal is available exclusively to Lufthansa First Class and HON Circle passengers.
Is United the only US airline flying from Berlin?
Yes. United is the only US carrier offering year-round nonstop service between Berlin Brandenburg Airport (BER) and the United States, operating a daily flight to Newark. This makes it a unique option for travellers in the Berlin/Brandenburg region who want to reach the US without connecting through Frankfurt or Munich.
Can I book United flights on the German-language website?
Yes. The German-language United website is available at united.com/de/de. You can search, book, manage reservations, check in, and access your MileagePlus account entirely in German. Fares can be displayed in euros (EUR).
Will Terminal 3 at Frankfurt affect my United Airlines flight?
Frankfurt Airport's new Terminal 3 opens in phases from April to June 2026. United Airlines is expected to remain in Terminal 1, as the new terminal will primarily absorb airlines currently operating from Terminal 2. However, airport configurations can change. Always check your booking confirmation, the United app, or the Frankfurt Airport website for the latest terminal assignment before travelling.
Related Pages
- United Airlines Corporate Office Headquarters — Address, Email, Phone Number
- United Airlines UK Contact Number, Phone, Office & Heathrow Terminal Info
- United Airlines Japan Contact Number, Phone, Narita & Haneda Terminal Info
- United Airlines Official International Contact Page (united.com)
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