📅 Last Updated: March 26, 2026 — Contact details verified against United Airlines official website (united.com). Hours and numbers may change — please verify at united.com for the most current information.
⚠ Travel Advisory — March 2026: The ongoing Iran conflict has caused significant disruption to Middle East airspace since early March 2026. While United continues to operate the Newark–Dubai route, flight paths may be adjusted and flight times may be longer than usual. Over 25,000 Middle East flights have been cancelled across all airlines. Check your specific flight status on the United app or at united.com before travelling.
United Airlines is the only US carrier offering nonstop flights between the United States and the UAE, connecting Newark with Dubai. This page covers the UAE toll-free number, Dubai Airport terminal information, the nonstop route, the current impact of the Iran conflict, and FAQs for UAE-based passengers and travellers to the region.
United Airlines UAE Phone Number
| UAE toll-free | 08000-441-5492 |
| International format | 971-08000-441-5492 |
| Reservations hours | 24 hours a day, 7 days a week |
| MileagePlus Service Centre | Same number — 9:00 a.m. – 5:00 p.m. daily |
About the 08000 number: This is a toll-free number within the UAE — free to call from both UAE landlines and local mobile phones (Etisalat and du). The reservations line is available 24/7 and offers service in English and Arabic. The MileagePlus service is available through the same number during limited daytime hours.
Newark–Dubai Nonstop Route
United Airlines resumed nonstop service between the US and Dubai in March 2023, becoming the first US carrier to fly to the UAE since 2016. The airline originally served Dubai from 2009 to 2016 before withdrawing the route, citing overcapacity from Gulf carriers.
| Route | Flight | Frequency | Aircraft |
| Newark (EWR) → Dubai (DXB) | UA 164 | Daily | Boeing 777-200ER |
| Dubai (DXB) → Newark (EWR) | UA 163 | Daily | Boeing 777-200ER |
The flight takes approximately 13.5 hours eastbound (EWR→DXB) and 14–15 hours westbound (DXB→EWR). The Boeing 777-200ER features 50 Polaris business class seats (lie-flat with direct aisle access), 24 Premium Plus seats, 46 Economy Plus seats, and 156 Economy seats. Polaris passengers receive Saks Fifth Avenue bedding, noise-cancelling headphones, and pyjamas upon request.
From Newark, passengers can connect to over 300 US domestic and international destinations via United's East Coast hub. Dubai International Airport is the world's busiest airport for international passengers, making it a major connecting point for onward travel to the Indian subcontinent, Southeast Asia, East Africa, and the wider Middle East.
United Airlines at Dubai International Airport (DXB)
| Airport | Dubai International Airport (DXB) |
| Terminal | Terminal 3 (Emirates Terminal) |
| Access from Dubai | Dubai Metro Red Line — Terminal 3 station; taxi approx. 15 min from Downtown/DIFC |
| Recommended arrival | At least 3 hours before departure for US-bound flights |
| Note | Additional TSA security screening at gate for US-bound flights |
Important: United operates from Terminal 3, which is Emirates' home terminal. Do not confuse this with Terminal 1 (used by other international carriers) or Terminal 2 (used by flydubai and budget carriers). The Dubai Metro Red Line connects directly to Terminal 3. US-bound passengers will undergo additional security screening at the gate, which can add 30–45 minutes to the boarding process — plan accordingly.
Impact of the Iran Conflict on UAE Flights (March 2026)
Since the start of the US/Israel–Iran conflict in early March 2026, the Middle East aviation landscape has been severely disrupted. Airspace closures across parts of Iran, Iraq, and surrounding areas have affected routing for many carriers operating to and from the Gulf. More than 25,000 flights across all airlines have been cancelled in the region since the conflict began.
United Airlines has continued to operate the Newark–Dubai route, but with adjusted flight paths that may increase flight times. United CEO Scott Kirby has publicly stated that jet fuel prices have more than doubled, and the airline is planning for oil at up to $175 per barrel. While demand remains strong — the airline reports the 10 biggest booked revenue weeks in its history — capacity may be trimmed by up to 5% across the network.
For UAE-based passengers, this means: always check your specific flight status via the United app or united.com before travelling; allow extra time for potential routing changes; and consider travel insurance that covers conflict-related disruption. The situation is evolving daily.
Other Ways to Contact United Airlines from the UAE
| Customer care form | united.com/en/us/customercare |
| Website | united.com/en/ae |
| Baggage (outside US/Canada) | 1-281-821-3526 (international charges apply) |
| X (formerly Twitter) | @united (English) |
| Mailing address (HQ) | United Airlines, Inc. 233 S. Wacker Drive Chicago, IL 60606, United States |
Frequently Asked Questions — United Airlines UAE
Is the UAE number truly toll-free?
Yes. The 08000-441-5492 number is toll-free from UAE landlines and mobile phones on both Etisalat and du networks. The reservations service is available 24/7. MileagePlus account enquiries are handled through the same number during daytime hours (9:00 a.m. – 5:00 p.m. daily).
Is Emirates Airlines a partner of United Airlines?
No. Emirates is not a member of any airline alliance and is not a Star Alliance or MileagePlus partner. United and Emirates compete directly on the Newark–Dubai route — Emirates operates its own daily nonstop service on the same city pair. You cannot earn MileagePlus miles on Emirates flights or use MileagePlus miles for Emirates award bookings. Similarly, Etihad (based in Abu Dhabi) is also not a United partner. For Star Alliance connections through the Middle East, consider Turkish Airlines via Istanbul or EgyptAir via Cairo.
Does United Airlines fly to Abu Dhabi?
No. United's only UAE destination is Dubai (DXB). Passengers heading to Abu Dhabi can travel by road (approximately 1.5 hours via the E11 highway), by intercity bus (operated by the Department of Transport), or — when operational — the Etihad Rail passenger service connecting Dubai and Abu Dhabi. Alternatively, you can book a separate connecting flight on a local carrier. American Airlines does serve Abu Dhabi nonstop from several US cities, but as a oneworld alliance member it does not offer MileagePlus earning.
How has the Iran conflict affected United flights to Dubai?
The Iran conflict that began in early March 2026 has caused widespread airspace closures in parts of the Middle East. United has continued operating the Newark–Dubai route but with adjusted routing that avoids conflict zones, potentially adding to flight times. United CEO Scott Kirby has described the fuel price impact as adding up to $11 billion in annualised fuel expense across United's network. Dubai International Airport, the world's busiest international airport, has also seen disruption from the broader regional situation. Passengers should check flight status on the United app before travelling, consider flexible booking options, and budget for potential schedule changes.
Can I pay in UAE dirhams (AED)?
Yes. When booking on united.com/en/ae, fares are displayed in AED or USD. Payment with UAE-issued Visa, Mastercard, and American Express cards is accepted. You can also book through UAE-based travel agents. Note that all prices at Dubai Airport duty-free and onboard are typically quoted in USD.
Which terminal at Dubai Airport?
United operates from Terminal 3 at Dubai International Airport (DXB). This is Emirates' home terminal. It is accessible via the Dubai Metro Red Line (Terminal 3 station). Do not go to Terminal 1 (used by most other international airlines) or Terminal 2 (flydubai and budget carriers). US-bound passengers should arrive at least 3 hours early, as additional TSA security screening is conducted at the gate and can add 30–45 minutes to the boarding process.
Does United have a lounge at Dubai Airport?
United does not operate a dedicated United Club lounge at Dubai Airport. However, Polaris business class passengers can access the Emirates Business Class Lounge in Terminal 3 through a commercial agreement. Other Star Alliance Gold members may need to use pay-per-use lounges such as the Marhaba Lounge or the Dubai International Hotel lounge facilities. Check with United before travelling for current lounge access arrangements, as they can change.
Related Pages
- United Airlines Corporate Office Headquarters — Address, Email, Phone Number
- United Airlines UK Contact & Heathrow Info
- United Airlines Japan Contact, Narita & Haneda Info
- United Airlines Germany Contact, Frankfurt & Munich Info
- United Airlines Australia Contact & Routes Info
- United Airlines India Contact, Delhi Route & Office
- United Airlines Brazil Contact, Ticket Offices & Routes
- United Airlines Mexico Contact, Ticket Offices & Destinations
- United Airlines Official International Contact Page (united.com)
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