📅 Last Updated: March 26, 2026 — Contact details verified against United Airlines official website (united.com). Hours and numbers may change — please verify at united.com for the most current information.
Looking for the United Airlines contact number in the United Kingdom? Below you will find all UK phone numbers for reservations, the MileagePlus loyalty programme, and Polaris business class support — along with hours of operation, Heathrow terminal details, routes, and answers to common questions UK passengers have about reaching United Airlines.
United Airlines UK Phone Numbers
| Reservations | 0845-607-6760 |
| London landline alternative | 0207-365-7461 |
| Polaris business class | 0845-607-0777 |
| Reservations hours | 8:00 a.m. – 10:00 p.m., daily |
| MileagePlus Service Centre | 0207-365-1859 |
| MileagePlus hours | Monday – Friday, 7:30 a.m. – 5:30 p.m. |
Tip about 0845 call charges: Calls to 0845 numbers from UK landlines typically cost up to 7p per minute plus your provider's access charge. From mobile phones, charges can be significantly higher — some networks charge 40p–55p per minute. To avoid premium-rate charges, use the London landline number 0207-365-7461 instead, which is included in most landline and mobile call bundles.
United Airlines at London Heathrow — Terminal 2
United Airlines operates from Terminal 2 (the Queen's Terminal) at London Heathrow Airport for both departures and arrivals. This is the Star Alliance terminal, so if you are connecting to or from another Star Alliance carrier such as Lufthansa, Swiss, or Air Canada, you will remain in the same terminal.
| Terminal | Terminal 2 — The Queen's Terminal |
| Check-in zone | Zone D, Level 5 |
| Alliance | Star Alliance |
| Recommended arrival | At least 3 hours before departure for US-bound flights |
Nonstop routes from London Heathrow (LHR)
United Airlines operates daily nonstop flights from Heathrow to seven US hubs:
| Destination | Airport code | Frequency |
| New York / Newark | EWR | Daily |
| Washington Dulles | IAD | Daily |
| Chicago O'Hare | ORD | Daily |
| Houston | IAH | Daily |
| Denver | DEN | Daily |
| San Francisco | SFO | Daily |
| Los Angeles | LAX | Daily |
All Heathrow flights are operated with wide-body aircraft including the Boeing 787 Dreamliner, Boeing 767, and Boeing 777. Connecting flights to over 300 US domestic and international destinations are available via these hubs. United also operates codeshare flights from Heathrow with Star Alliance partners.
United Club Lounge at Heathrow
United operates two United Club lounges in Terminal 2 at Heathrow. The main lounge is located in the departures area after security, and there is also a smaller arrivals lounge for passengers landing at Heathrow.
| Departures lounge | 6:00 a.m. – 10:00 p.m. |
| Arrivals lounge | 6:00 a.m. – 2:00 p.m. |
| Access | United Polaris, United Club members, Star Alliance Gold, eligible credit card holders |
Other Ways to Contact United Airlines from the UK
Beyond phone support, UK passengers can reach United Airlines through several other channels:
| Customer care form | united.com/en/us/customercare |
| Baggage issues | 1-281-821-3526 (from outside US/Canada) |
| X (formerly Twitter) | @united — Direct messages typically answered within a few hours |
| facebook.com/United | |
| Text messaging available via the United mobile app | |
| Mailing address (HQ) | United Airlines, Inc. 233 S. Wacker Drive Chicago, IL 60606, United States |
Frequently Asked Questions — United Airlines UK
How much does it cost to call United Airlines on 0845 from the UK?
Calls to 0845 numbers from UK landlines typically cost up to 7p per minute plus your provider's access charge. From mobile phones, the cost can be considerably higher depending on your network and tariff — some providers charge 40p to 55p per minute. 0845 numbers are not included in most mobile inclusive-minutes bundles. The London landline alternative 0207-365-7461 is usually the cheaper option, especially from a mobile, as it is a standard geographic number that is typically included in call bundles.
Which terminal does United Airlines use at Heathrow?
United Airlines operates from Terminal 2 (the Queen's Terminal) at London Heathrow for both departures and arrivals. Terminal 2 is the Star Alliance hub at Heathrow, shared with carriers such as Lufthansa, Swiss, Air Canada, Turkish Airlines, and others. It is accessible via the Piccadilly Line and Elizabeth Line Underground stations.
Does United Airlines have a lounge at Heathrow?
Yes. United operates a United Club lounge in Terminal 2 after security (open 6:00 a.m. to 10:00 p.m.) and an arrivals lounge (open 6:00 a.m. to 2:00 p.m.). Access is available to Polaris business class passengers, United Club members, Star Alliance Gold status holders, and passengers with eligible credit cards. As a Star Alliance member, you can also use other Star Alliance partner lounges in Terminal 2.
Where does United Airlines fly to from London Heathrow?
United Airlines operates daily nonstop flights from London Heathrow to seven US destinations: Newark/New York (EWR), Washington Dulles (IAD), Chicago O'Hare (ORD), Houston (IAH), Denver (DEN), San Francisco (SFO), and Los Angeles (LAX). From these hubs, passengers can connect to over 300 domestic and international destinations across the United network.
Can I contact United Airlines UK by email?
United Airlines does not publish a direct UK-specific email address. For customer care inquiries — including complaints, compliments, and refund requests — use the online form at united.com/en/us/customercare. For faster responses on urgent issues, many UK passengers find that sending a direct message to @united on X is effective, with typical response times of a few hours.
What is the United Airlines MileagePlus number for the UK?
The MileagePlus Service Centre for UK-based members is 0207-365-1859. It is available Monday to Friday from 7:30 a.m. to 5:30 p.m. This number handles enquiries about your MileagePlus account, missing miles, award bookings, status queries, and partner airline mileage credits.
Can I pay for United Airlines tickets in British pounds (GBP)?
Yes. When booking on united.com/en/gb (the UK version of the United website), fares are displayed in GBP and you can pay with a UK-issued credit or debit card. You can also book through UK-based travel agents or online travel agencies that charge in pounds.
Related Pages
- United Airlines Corporate Office Headquarters — Address, Email, Phone Number
- United Airlines Official International Contact Page (united.com)
- United Airlines at Heathrow Airport (heathrow.com)
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